Exactly. Become the expert, and then implement what the customer wants (but cannot define clearly). Thereafter, scope creep is not the customer's fault, it is part of what you manage as the expert.
I know this all in principle; practice is a lot harder, because, essentially, it requires a geek to have the social skills to tell a customer what they want--with enough precision to keep them happy... which I am only just learning how to do.
-Jared.
i'm quitre happy to have read the KCPL' s book on extremem programming practices.
I only saw it because KCLUG meetings are held right next to the public library's computer book shelf