Way back in 2002 someone asked about a Ticket system. I am trying to evaluate some for my use. It will be for system problems, and customer complaints. We have 400 clients that interact with us almost entirely via the phone. I have created a short list version 1 of worthy possible candidates. Most likely candidates are at the top
Any opinions? Does anyone locally use one? I am mostly going to be using it internally with my agents passing data from a link on the computerized phone system? So I would like to pass the login information. The agents won't be solving problems, but I would like a template of questions rather than just free flow typing the problem. Its not really asset based. We know our clients, but a pull down menu of 400 clients won't work
*Request Tracker- (GPL-8.45/10--15.07) By: Best Practical *OTRS (GPL-8.74/10--7.49) *dotProject (BSD-8.38/10--6.16) whole suite of stuff good for teams and projects too *BugIn (BSD-7.9/10--2.1) *phpSupport (Freeware-7.89/10--1.58) *PHP Trouble Ticket (free trial-8.18/10--4.98) They don't mention commercial use *PHP Ticket .071 (GPL-8.36/10--2.03) Last updated in 2002 *IMT (Proprietary-8.02/10--.41) Costs 85 euros) Looks clean and easy *BlueTail (GPL-not rated--1.39) Not maintained? -Hot Open Tickets (too basic?) -Track+ -- Costs and may be confusing ---New ones I found Not sure what to think yet (there ratings are good, but more designed for computer maintance) *Issue tracker (GPL-8.19/10--2.53) *IRM-- (GPL-8.29/10--5.72)Information Resource Manager -- more asset based --- I.e. select a computer (client account) and we'll issue a ticket